Building on trust

When it comes to mutual trust and reliability, Deutsche Werkstätten is not prepared to compromise. Joël Chalk, who runs the ‘Client Liaison’ unit, remembers the case of a broken glass panel on a yacht in the Pacific Ocean. An emergency call came through from the crew, explaining they only had 2 weeks to replace the panel before the owner was due to arrive. DW quickly arranged for the replacement glass to be sent by air to Australia and then by ship to Vanuatu in the South Pacific, but when the panel arrived the boat had left. Waiting for the next boat would have meant losing a week. Instead, Deutsche Werkstätten didn’t hesitate to charter a private jet to bring the panel to its final destination in good time. For Joël Chalk, this was undoubtedly a question of honour, and it is precisely this level of commitment that the owner and crew will never forget.

Such exceptional quality standards require exceptional confidence. In fact, confidence is the basis for our work allowing DW to further develop un-hindered, stretching boundaries and providing solutions that exceed all expectations. Our clients value honest pricing for a complete service, and a relationship that is based on quality, reliability and confidentiality. When it comes to yacht interiors/fit-outs, Deutsche Werkstätten can be proud of their outstanding reputation among the shipyards, owners and crews alike. Building on confidence and reliability at the start ensures that the foundations are in place for future special relationships. In the case of one particular yacht fit-out completed in 2004, Client Liaison has since been commissioned to carry out all further refit, refurbishment and repair works.

Editorial note: This article was published in 2020.

"Our Focus is the relationship with the Client, anytime, anywhere, all over the world. Customer-satisfaction is how we define our mission."

Joël Chalk